Refund and Return Policy

Last updated: June 19, 2025

At CIGARS IMPERIUM Inc., we are committed to providing premium cigars and outstanding service. Due to the nature of our products, certain limitations apply to returns and refunds. Please read this policy carefully before making your purchase.

Returns

All returns must be postmarked within ten (10) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Returns process

To return an item, please email customer service at sell@imperiumcigars.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Imperium Cigars Inc.
Attn: Returns
RMA #
12367 SW 132ND CT
MIAMI, FL 33186
United States

You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us. 

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Exceptions

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Need Help?

If you have any questions about our return and refund policy, please contact us at:

📧 Email: sell@imperiumcigars.com

CIGARS IMPERIUM INC.